Cancellation Policy

Effective January 1, 2024, the following cancellation policy applies to all vacations crafted by Tripstor. Customers eligible for refunds will receive the refund amount within 90 working days from the date of cancellation or when the supplier(s) processes the refund, whichever is later. For queries or clarifications, please reach out to help@tripstor.com.

General

  • The refund amount depicted is subject to change based on international exchange rates, refunds received from suppliers, and payments received from customers till date. Any change in the refund amount will be communicated to customers by their respective account owners.

Flights

  • Cancellation of flights marked as “Non-Refundable” on the final travel vouchers will result in zero refund.
  • For flights marked as “Refundable,” customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over email.
  • Tripstor will not be responsible for grounded/cancelled/delayed flights. Any cancellation requests for these flights must be placed with the respective airlines.
  • Customers are responsible for ensuring the validity and condition of their passports. Tripstor is not liable to refund customers who are not allowed to board the flight due to invalid passports.
  • Customers are expected to arrive at the airport at least 2 hours prior to boarding time. Tripstor is not responsible for refunding customers who miss their flights due to delayed arrival at the airport (for cases where airport transfers are not arranged by Tripstor).

Hotels

  • Cancellation of hotels marked as “Non-Refundable” on the final travel vouchers will result in zero refund.
  • For hotels marked as “Refundable,” refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
  • Tripstor cannot be held responsible for factors such as hotel staff behavior, cleanliness, and quality of accommodation.

Activities

  • Cancellation of activities marked as “Non-Refundable” on the final travel vouchers will result in zero refund.
  • For activities marked as “Refundable,” refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.

Transfers

  • Refunds for all transfers will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.

Visa & Insurance

  • Tripstor acts as a facilitator for processing Visa applications. The visa fee is non-refundable in case of rejected visa applications.
  • Insurance once applied is subject to a 100% cancellation fee and is non-refundable